AiPower SM4500i 4000-Watt Remote Control Silent Inverter Generator

Processing Time:
Once you place an order and payment is confirmed, we typically take between one to three business days to process and prepare your package for shipment. This processing time includes verifying your payment, picking and packing your items, and generating shipping labels. During busy periods such as holidays or sales events, processing times might be slightly extended. Orders are only shipped once fully processed, so any delays in payment or order verification could affect delivery timelines.

Shipping Methods:
We offer multiple shipping options to suit your needs, including standard shipping, expedited shipping, and express shipping. Standard shipping is usually the most economical and takes the longest, while expedited and express options prioritize faster delivery. The available options, along with their estimated delivery times and costs, will be displayed during checkout. Please choose the shipping method that best fits your urgency and budget.

Delivery Time:
Estimated delivery times depend on the shipping method selected and your geographic location. Generally, standard shipping takes about 5 to 10 business days for domestic deliveries, while international shipments may take 10 to 30 days or more, depending on customs procedures and destination country. Expedited and express services typically deliver within 2 to 7 business days. These are estimates only; actual delivery may vary due to unforeseen circumstances such as weather, customs delays, or logistical issues.

Shipping Fees:
Shipping charges are calculated based on various factors including the weight and dimensions of your package, the shipping destination, and the selected delivery method. During checkout, you will see a clear breakdown of these costs before finalizing your purchase. We strive to offer competitive rates and may also include free shipping promotions for certain orders or locations.

Shipping Destinations:
We ship products to most countries worldwide. However, there may be restrictions on shipping to certain regions or remote areas. Some countries might have import restrictions or limited courier options. Before placing an order, please ensure your shipping address is accurate and complete to avoid delays. If your location is not serviceable, we will notify you promptly and refund your purchase if applicable.

Tracking:
Once your order ships, you will receive an email containing a tracking number. You can use this number to monitor your shipment’s status through the courier’s website or tracking platform. Tracking updates typically include when the package is dispatched, in transit, out for delivery, and delivered. If tracking information is unavailable or delayed, contact our customer service for assistance.

Delivery Issues:
In case your package is delayed beyond the estimated delivery time, lost, or arrives damaged, please contact us immediately. We will investigate the issue with the courier service and work towards resolving it, which may include providing replacements, refunds, or coordinating with the shipping carrier. Please retain all packaging and shipment documentation for claims or investigations.

Signature Requirement:
Some shipments, especially high-value or international orders, may require a signature upon delivery. This is to ensure your package is received securely. Please make arrangements to be available at the delivery address, or specify alternative delivery instructions if available. If no one is available to sign, the courier may attempt redelivery or leave the package at a secure location, depending on carrier policies.

Customs and Import Duties:
For international orders, customs clearance is handled by local authorities in the destination country. Import duties, taxes, and customs fees are the responsibility of the recipient and are not included in the shipping fee. These charges vary by country and are payable upon delivery. Customers should check their local customs regulations and be prepared for possible additional costs.

Address Accuracy:
Please verify that your shipping address is complete and accurate before confirming your order. This includes street address, apartment or unit number, ZIP/postal code, city, and country. We are not responsible for delays, non-delivery, or returns caused by incorrect or incomplete address information provided by the customer. If you realize you've entered an error after placing the order, contact us immediately to update the details.